FAQs

What are the materials used?

All our pieces are fine jewels, made with solid 18k gold which also comes in the three gold tones: yellow gold, white gold and rose gold.

With a mix of precious and semi-precious stones and diamonds, our jewels are made to last you a lifetime.

Is the jewellery solid gold or gold plated?

We want to keep your customized and special pieces to last forever therefore, we do not do any gold plating for the jewellery. They are all made with solid 18k gold which means they will never tarnish.

 

What type of diamonds do you use? 

For the items on the website, we use diamonds with the below details:

Colour: GH
Clarity: SI
The Cut and Carat depend on the piece.

For other customized items not on the website, we source all other diamonds to match the customers requirements.

You can get in touch with us on info@atheera.me to customize your own.

Are the jewellery pieces waterproof?

Since your jewellery is made in 18k gold, you can swim in it and wear them everywhere. However, jewellery is delicate and could get scratched or dirty and could require a quick polish/ clean.

Which courier company do you use for delivery?

We use Fedex Corporation for all international deliveries outside UAE.
Within the UAE we use a local shipping company.

Where is all the jewellery manufactured?

All our pieces are handmade in India.

Can I exchange my item if I did not like it?

We do not offer any exchange of products since all the products are customized especially for you.

Do you ship Worldwide?

Yes! We ship to over 40 countries and happy to see women from around the world wearing and loving their jewels

How long does the delivery take?

Delivery timings could vary depending on the country we are shipping to or on the season but usually the below:

Within UAE: 5 - 7 working days
Within GCC: 2-3 weeks
Internationally: 2-3 weeks
We do always try to deliver below the above timelines mentioned.

 

What’s your return & refund policy?

We have a strict no returns or refund policy as the items are made to order.
In the case that a size is wrong or small adjustments need to be made we offer resizing and alterations to be made.

In the case that the piece is shipped wrong or is broken we also ensure that we replace/ fix the piece for you.